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Thread: Issues with tech support

  1. 09-27-16, 08:24 AM #1
    TiggerRia63
    TiggerRia63 is offline
    New Resident
    Join Date
    Sep 2016
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    1

    Issues with tech support

    Hi,

    I'm pretty sure this is not the right place to post this thread (sorry in advance!), but I'm pretty frustrated and trying to find a solution!

    I have an open help ticket that has NOT been responded to by Storm8 Support for a full week, today. I've updated it 4 times this past week, in the hopes that someone would respond. Still nothing!! My frustration level is rapidly escalating. I just want my issue resolved so I can get back to enjoying my Dream City!!

    ANYONE? Ideas/suggestions -- a PHONE NUMBER to call?? HELP ME, please!!

    ~ Ria
  2. 09-27-16, 10:33 AM #2
    kooky panda
    kooky panda is offline
    The Honorable Panda
    Join Date
    Mar 2011
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    S8 FORUM
    Posts
    51,961
    It can take 5-7 Business Days before an agent can respond. Once it has been over 7 business days(do not count the weekend) and you have not gotten a response, please send me a private message
    (click on my name) with your support ticket number.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request
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