Carousel disappeared

[elmacca]

Rynetory is there anything you can do? Happy to buy it again if you can credit the gems?

[mudpiez]

I have gotten my carousel now. It has appeared in my civic building tab. Thanks.

[SparklyOctopus]

Thanks for your patience, everyone! You should now see the carousel back in your storage!

[jodi0122]

Thank you! Got the carousel back last night

[elmacca]

Thanks all good now, much appreciated!

[kooky panda]

Thanks for reporting back !!

[eastie41]

Hi!

I don't know if others have had this issue. I purchased the starter pack about 7 hours and received my receipt from Apple. However, I did not receive any of the items (gems, coins, or carousel). I did check my storage for the carousel, too. I've
force-closed my game several times. I finally sent an email to Storm8 support. I hope that it gets sorted out.

Just want to post this in case this happens to others.

[SparklyOctopus]

Sorry to hear that! Someone will get to your ticket soon and help you resolve this. In the meantime, make sure you have a screenshot as well as your Support ID in the email so they may assist you faster.

[eastie41]

Sorry to hear that! Someone will get to your ticket soon and help you resolve this. In the meantime, make sure you have a screenshot as well as your Support ID in the email so they may assist you faster.

Thanks for your advice. I sent them a copy of my receipt,,too. Hopefully, it will not be too long before it is resolved.