I just lost my game progress. I'm level 40 and it restarted me at level 1. Is anyone else experiencing this?
Quote:
Originally Posted by kooky panda
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I just lost my game progress. I'm level 40 and it restarted me at level 1. Is anyone else experiencing this?
Quote:
Originally Posted by kooky panda
Yes, I am. I logged into facebook, and got everything back...except my general store, I can only buy 2 items, and I had it opened up to where I could buy 5...
Also, I try to log off and back in to facebook, and when I log out, it gives me the error that it is an online game, check connections...
This is so aggravating. I don't dare start a new game at level 1 in case it overwrites my level 40 game. I can't even get into the game because there's the tutorial which doesn't let me click on anything else, except what the tutorial wants. How on earth do I get in to log into Facebook?
This happened right after the new event started. All my ovens were busy cooking. I thought I'd come back in couple hours and then play the event. I came back and the game restarted at level 1
I went through the small tutorial, and I think the only thing that got overwritten was my general store. >< Which is very bad, because I need 3 frosted brownies to finish my bakers' club thing, and that's it, but it'll take me forever to get the frosting for them with only 2 milk at a time...Quote:
Originally Posted by cosmolife
Just wanted to update, things seem to have fixed themselves, all is right in my bakery now, lol. Thanks! <3
Awesome and phew! Thank goodness you got yours back. :DQuote:
Originally Posted by Niire
cosmolife, are you still having issues? If you don't have a FB account, can you try to use the New Logon on Feature via RS2 to see if you can recover yours?Quote:
Originally Posted by cosmolife
My game is still gone :(Quote:
Originally Posted by rynetory2
RS2 is working fine. As all my other S8 games. The S8 games pull down menu in RS2, I see all my games in there. And tap to open each one of them. All are fine. Except Bakery 2. It keeps restarting me at level 1
What do I do? I've sent support an email. But they will take ages. The event will be over by the time they get to look at my game :(
Since your other games are fine, you will not be able to login to same account using login feature. :( Can you download a new game, one that you haven't played before, under the list in the Login feature? I want you to use that new game for you to login again to transfer all your games, especially BS2, to hopefully fix this. Do you get what I'm saying? Yeah I know support will take while, so if this works then you needn't wait for support.
Alternatively if you have another account, you can login to the other account and login back to this current account to see if that helps with recovery.
Yes. I have another account. I switched to that account and then switched back. Nope. It didn't work. Bakery 2 still restarts at level 1Quote:
Originally Posted by rynetory2
During the switching process, where it asks you to confirm the switch, there's a scroll window where you can scroll to the right to see all your games...I scrolled and looked for Bakery 2. It showed up in there as level 1
What's going on? Is my level 40 game gone??!!
Are you on iOS? You can try to recover your game by logging back into the Game Center. It works for some members but not everyone. I hope this does for you.
To log back into Game Center, please follow these instructions on your device:
1. Device Settings (little silver cog icon on your device)
2. scroll all the way down to Game Center
3. tap Game Center and login where it says Apple ID.
4. Restart Bakery Story 2.
Yes. I'm on iOS. My family and I play games on this iPad. We have 3 different gamecentre IDs.
Logging into each gamecentre ID was the first thing I tried. Nope. That did not work :(
Im afraid we'll need Support for this. But now I'm going to make a new thread for this issue and submit in a report. You can send me your ticket number via private message and I'll include it in for you.
hey rynetory, just as a heads up, it's still slow and i am afraid to try relogging my facebook on android...because last time I did that it reverted me to level 1. I cannot see my friends' names at all still. It's semi playable now though. Hopefully it will clear up in the morning, as it has in the past.
Same thing happened to me tonight..right after the new challenge when I went back to check on stoves I was returned to level 1. This is so frustrating as it happened to me before with RS. Deleting and downloading didn't work and going to Game Center failed so I'm just locked out of my game ����
Yeah okay, I am not able to relog without the game resetting to level 1. So, basically, I am locked out of sending requests for quick serves atm...><
I've updated my report from your feedback. So now let's wait for Rescue. :)
Just want to drop a note here on how I gotten my bakery and store level back... Not sure if this will help you guys but no harm trying.
My bakery was fine until I logged out of FB in game. My game reset to level 1 and Jenny store to level 2. Here are what I did.
1. Force shut BS2
2. Go to FB site and log in.
3. Start BS2 and log into FB via game.
--> Got my level back. But my Jenny store is now level 2.
4. Force shut BS2
5. Start BS2 and log into FB via game.
--> Got my Jenny store back to original.
Rynetory,
When I open BS2, it starts at level 1, with the tutorial. I can't bypass the tutorial to log into FB. I'm a bit scared that if I do the tutorial, the game might overwrite my level 40 game, and support might not be able to find it?
Did you do the tutorial, in order to be able to log into FB?
Yap I finished the tutorial before I did the above steps. I took the risk since I was stuck like you guys.
To add: don't proceed if you are uncomfortable with it. You can wait for the team to come online. :)
Never posted in here but always come here for answers. My game too got reset to level 1 after the Grandma's event, open a ticket with support but no reply so far and I'm getting very upset knowing that 1) I lost my progress and 2) Knowing that the timer on the event is ticking and no answers on what to do. I never linked my game to Facebook so at this point I don't know what to do. ��
Try logging onto the game centerQuote:
Originally Posted by Fressie
To log back into Game Center, please follow these instructions on your device:
1. Device Settings (little silver cog icon on your device)
2. scroll all the way down to Game Center
3. tap Game Center and login where it says Apple ID.
4. Restart BS2.
Did it already, deleted game I don't know how many times, restarted my IPad and still the same. This is so annoying!Quote:
Originally Posted by kooky panda
Restaurant 1 is also having this game restarting at level 1 problem. Their bugs thread has players waiting for more than 3 months and still no fix!!
Omg. Is this BS2 problem going to take MONTHS to get fixed??!! Yikes :(
I'm getting desperate. Perhaps I might tempt fate and do the tutorial and risk losing my game for good, if the alternative is waiting months for a solution :(
Oh no! Seriously? That will make me to delete ALL of TeamLava games I've been playing for years! I don't think I will start again, after all the progress I've made, I would rather forget about their games and try other developers...Quote:
Originally Posted by cosmolife
The team is aware and looking into this issue. We'll post when we have more updates. Sorry about this. :(
To add: the cause of this issue may be different from RS1. Let's just stay calm and wait for further updates. I can empathize with your concerns cos my bakery was reset too. Took me a while of meddling and getting it back. You can try if you like and if you have a FB account. But yes it's a risk...
Guys, please do not panic at this point. The RS issue may be totally different than this issue. The team is currently looking into this issue. We should have some info soon.
Please try Rynetory's suggestions.
Quote:
Originally Posted by rynetory2
I would try this but never linked my game with Facebook nor I intend to. I really want them to find the issue because I like the game very much. Thanks guys for the update
Just want to let you know my game has been linked to FB previously. I'm not sure how it will go for a game not linked. But I hope it works for you. :)Quote:
Originally Posted by Fressie
So I took a deep breath and did the tutorial. I was then able to connect to FB and got my game back!
However, my game is now linked to FB. My family and I play games on this iPad. We have 3 different gamecentre IDs. So now, each time I sign into my own gamecentre ID, BS2 restarts at level 1. Omg. And I have to go through the whole tutorial again, to then connect to FB, which then loads up my game.
This is beyond ridiculous! What have they done to the game, to make it so tedious to play now? I can't believe this has happened. The game went from one I enjoyed logging into and relaxing after a day's at work, to what is now a whole nightmare of tutorials, log into FB...repeatedly, over and over
Will TL fix this?
@cosmolife - Great to hear that you got your bakery back! :) Just to let you know that I didnt have to do the tutorials over repeatedly - I only did it once and as long as I dont log off FB in game, my game is fine. Perhaps you had to repeat the steps cos you were sharing 1 device with others. Anyways I'm happy for you that your bakery is back in order.
I do not log out of FB. I have the FB app on my iPad. It's permanently logged in with my FB acct. I've never had to worry about logging in and out of FB before this happened. I've always shared this iPad with family. Never had a problem till now
Let's wait for the team to resolve this issue. In the mean time, keep progressing for your event if you are participating.
So do I understand correctly, from your reply above, that TL won't be fixing this issue any time soon? As long as I get my game back? Doesn't matter to them that I now have to go through tutorials, logging into FB repeatedly, something which I NEVER had to do before this happened?
I have not changed the way I play TL games. Something they did on their end made this change happen. And it only happened to BS2. All other games are normal as before
They should fix this issue and put it back to the way it was before. Not ignoring us as long as we get our games back
What? I understood that linking the game to Facebook was optional, now is mandatory? I never wanted to link my game to Facebook and never did, and now I feel that is the only option I have to get my progress back? This is beyond ridiculous. I will wait for a resolution from the team, even though I will probably miss this event and the new goal recipe *sigh*.Quote:
Originally Posted by cosmolife
The team is currently looking in this issue as mentioned by Kooky and me. I didnt say they wont fix this any time soon. And neither are they ignoring this. All I'm saying is let's give them a little more time to investigate and provide a fix. Dont panic, stay calm. As soon as we have more updates, we'll post here.Quote:
Originally Posted by cosmolife
Nope, Facebook is not mandatory.Quote:
Originally Posted by Fressie
I need to add as well...with the way my facebook is right now, none of my usual quickserve friends are on the list to ask...so basically i am getting no quickserves right now. Makes things much much more difficult. I usually have to relog facebook any time i turn my device off, because of this issue, obviously I can't. Sometimes also it kicks me out of the game when I go to the facebook stuff, or it runs so slow it's impossible to do anything. just trying to give as many details as possible for the team...:) Also, I am on android.
Help I'm in the same situation, just started the lavender event and tried to play today only to find I've been thrown back to level 1!!!! I've tried deleting and reinstalling the app, logging out of game centre and logging back in, none of my other games are affected just this one! I don't log in and play via Facebook so any ideas???
I've never played via Facebook either assumed this was optional. Having the same issue back to level 1!!!!!
This worked for me..thank you!Quote:
Originally Posted by kooky panda