Game randomly crashes

Hey there, are admins on the forum I could potentially share concerns and questions with?

I'm getting really bummed out that I keep loosing tickets for play due to game crashes....Its a huge bummer to loose tickets to a game crash or bug when only so many are given in 24 hours unless I spend money for gems to buy more...

Anyone know if admins can, or let alone would even entertain the idea of crediting an account tickets due losses from game crashes? I figured probably not, but no harm in asking, right?

Love the game, but this is the one thing that keep bothering me over and over again...

Aside from seeking a support admin or team member, I'll ask as well; Do others have this issue often too? I'll go to start a game and as soon as I click to join a room to play, it takes me tickets, then crashes... No error message of any kind, just closes, and when I reopen the tickets I would have been using for that game are gone...

Thanks in advance folks,